Terms of service
Whoop·de·doo Terms and Conditions
1. Introduction
1.1 Welcome to the Anna Marešová designers online store at the web address www.whoopdedoo.love (hereafter “the Website”), which is operated by Anna Marešová designers s.r.o., with registered office at Kamenická 746/37, 170 00 Prague 7, Czech Republic, Company ID No.: 24210234, VAT ID: CZ24210234, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 188943 (hereafter “AMD”).
1.2 As a business entity, AMd engages in commercial and other entrepreneurial activities to offer products to buyers on the Website.
1.3 A buyer is a natural person acting in the capacity of a consumer (hereafter “the Buyer”). These Terms and Conditions do not apply to instances where the Buyer is a natural person or a legal person acting in the capacity of a business entity. In specifying the designations consumer and business entity, the relevant provisions of Act No. 89/2012 Coll. of the Czech Civil Code, as amended (hereafter “the Civil Code”), and Act No. 634/1992 Coll. on Consumer Protection, as amended, will apply.
1.4 The Website also offers intimate products intended for adults aged 18 and over. By accessing the Website, the visitor acknowledges that they have been informed of this fact.
1.5 These Terms and Conditions apply to purchases made in the online store on the Website and, in accordance with § 1751, Paragraph 1, of the Civil Code, govern the mutual rights and obligations of the contractual parties arising in connection with or based on a purchase agreement concluded between the Buyer and AMD through the online store (hereafter “the Purchase Agreement”). These Terms and Conditions also set forth the rights and obligations of users of the Website and other relevant legal relationships.
1.6 These Terms and Conditions are displayed on the Website, and the Buyer may archive them and view them repeatedly at their discretion.
1.7 AMd may reasonably change or amend the wording of these Terms and Conditions and will notify the Buyer of such changes or amendments by email and/or by publishing them on the Website. Such changes or amendments will not, however, affect any rights or obligations arising from the earlier version of the Terms and Conditions for the duration of their effectiveness.
1.8 The Buyer’s rights arising from defective performance and the procedure for submitting a complaint are set forth in the Anna Maresova designers Complaints Policy, available at: AMD_Complaint_form.pdf
2. Purchase agreement
2.1 Any presentation of products on the Website is of an informative nature only. The provisions of § 1732, Paragraph 2, of the Civil Code do not apply, i.e. such a presentation is not a binding offer to conclude a Purchase Agreement, and AMd is under no obligation to enter into a Purchase Agreement, particularly if the products are sold out or are unavailable for an extended period of time, if there is a technical error on the Website, or if the Buyer has violated the terms of an earlier Purchase Agreement with AMd.
2.2 The Website contains information about the products and their respective prices.
2.3 The prices of the products are displayed including VAT and other relevant taxes and charges where applicable, but do not include shipping fees or any expenses incurred by the Buyer, such as internet connection costs, communication costs, or similar costs. The prices remain in effect for as long as they are displayed on the Website. This provision does not restrict AMD’s ability to conclude a Purchase Agreement under individually agreed conditions.
2.4 The Website also contains information on costs associated with packaging and shipping products. Unless expressly stated otherwise on the Website, this information applies only to products shipped and delivered within the Czech Republic.
2.5 The Buyer orders products by completing the order form on the Website. The order form contains information about the ordered products and their quantity, the method of payment of the purchase price, and the method of delivery of the products and shipping costs (together hereafter “the Order”).
2.6 An Order is valid only if all the required information has been provided in the order form. By placing an Order, the Buyer confirms that they have reviewed these Terms and Conditions and the Complaints Policy prior to concluding the Purchase Agreement and that they agree with the versions of these documents that are valid and in effect at the time of placing the Order. The Buyer places the Order by clicking on the button labelled “Order and pay”.
2.7 When registering on the Website and/or ordering products, the Buyer must provide correct and accurate information only; therefore, AMd considers all information provided by the Buyer to be correct and accurate.
2.8 Prior to placing an Order, the Buyer is allowed to check, correct, or change information entered in the Order. Upon receiving the Order, AMd will immediately send confirmation of receipt to the email address specified by the Buyer in the Order (“the Buyer’s email address”).
2.9 Depending on the nature of the Order, e.g. the quantity of the ordered products, the purchase price or expected shipping costs, AMd is entitled at any time to ask the Buyer for additional confirmation of the Order.
2.10 The contractual relationship between AMd and the Buyer is established upon delivery of the confirmation of receipt of the Order (acceptance) sent by AMd to the Buyer’s email address.
2.11 The Buyer consents to the use of distance communication to conclude the Purchase Agreement. Expenses incurred by the Buyer in using distance communication to conclude the Purchase Agreement, e.g. internet or telephone, are standard fees based on the Buyer’s telecommunication service rates. These expenses are covered by the Buyer.
2.12 If AMd is unable to meet any of the requirements stipulated in the Order, instead of confirmation of receipt of the Order, AMd will send an amended offer to the Buyer’s email address with details of all possible variants of the Order and a request for the Buyer to respond to the offer. In this case, the amended offer will be considered a new proposal for conclusion of a Purchase Agreement.
2.13 In compliance with § 1740, Paragraph 3, of the Civil Code, AMd rules out the possibility of acceptance of an offer containing an amendment or discrepancy.
2.14 All correspondence relating to the Purchase Agreement will be sent to the Buyer’s email address or to the delivery address specified in the Order or in the Buyer’s user account.
3. Purchase Price, Taxes and Payment Terms
3.1 The Buyer may pay the price of the goods and any costs associated with delivery under the Purchase Agreement using the payment methods offered in the order process, in particular by payment card for online purchases through the Shopify Payments payment gateway; by online bank transfer / bank payment button through the Shopify Payments payment gateway; and by bank transfer through the Shopify Payments payment gateway if this option is offered to the Buyer within the Order.
3.2 In addition to the purchase price, the Buyer is obliged to pay the costs associated with delivery of the goods. The purchase price and the costs associated with delivery are hereinafter collectively referred to as the “Purchase Price”.
3.3 AMd will wait to dispatch the goods until the Purchase Price has been paid in full.
3.4 AMd is entitled, in particular where the Buyer does not provide additional confirmation of the Order pursuant to Article 2.9, to require payment of the full Purchase Price in advance before dispatching the goods to the Buyer.
3.5 In the case of cashless payment, the Buyer is obliged to pay the Purchase Price according to the payment details provided in the Order or in the payment instructions displayed through the Shopify Payments payment gateway. The Purchase Price is paid at the moment the relevant amount is credited to AMd’s account or at the moment successful payment is confirmed by the Shopify Payments payment gateway.
3.6 AMd does not require any deposit or similar payment from the Buyer. This does not affect the Buyer’s obligation to pay the Purchase Price in advance in the cases set out in these Terms and Conditions.
3.7 The Buyer acquires ownership of the goods only upon full payment of the Purchase Price.
3.8 AMd is a VAT payer registered in the Czech Republic.
3.9 All prices of goods displayed in the online store are final and include VAT or other similar taxes, if applicable to the order under the relevant legal regulations.
3.10 The specific rate and amount of VAT or other tax may vary depending on the country of delivery, the Buyer’s billing address, the type of Buyer and the applicable tax rules. The exact amount of tax is displayed in the Order summary before it is submitted and subsequently in the Order confirmation or payment confirmation.
3.11 For orders delivered to another Member State of the European Union, VAT may be applied at the rate according to the country of delivery, in particular under the One Stop Shop (OSS) regime, if the statutory conditions for its use are met.
3.12 For orders delivered outside the European Union, VAT may not be charged. However, the Buyer may be required to pay import duties, import VAT, local taxes, sales tax or carrier fees under the laws of the country of delivery. These payments are not included in the price of the goods or in the delivery price unless expressly stated otherwise in the order process.
3.13 Changes in prices and all other changes on the Website are reserved.
3.14 Promotional prices apply until the specified number of discounted items is sold out or for a specified period of time. Discounts from the Purchase Price of goods cannot be combined unless expressly stated otherwise.
3.15 After completing the Order, AMd will send the Buyer confirmation of the Order and, where applicable, confirmation of payment to the Buyer’s Email. Where required by applicable legal regulations, these documents will include tax information relating to the Order, including the relevant VAT rate and VAT amount. A separate tax document / invoice will be issued only if required by applicable legal regulations or if requested by the Buyer.
4. Shipping and delivery
4.1 If per the Purchase Agreement AMd must deliver the products to a location specified by the Buyer in the Order, the Buyer is obligated to take delivery of them when they arrive. Furthermore, the Buyer is obligated to duly inspect the products upon delivery.
4.2 If in the Order the Buyer requests a special shipping method, the Buyer assumes all risk and additional costs associated with the requested method.
4.3 If the Buyer does not take delivery of the products when they arrive, AMd is entitled to reimbursement of storage fees.
4.4 If, for reasons on the Buyer’s end, repeated attempts to deliver the products must be made, or a shipping method other than the one specified in the Order must be used, the Buyer must pay all associated expenses.
4.5 When taking delivery of the products from the carrier, the Buyer must inspect the integrity of the packaging and immediately notify the carrier of any damage. If the packaging has been breached in a way that suggests it has been opened by an unauthorized person, the Buyer is not obligated to accept the delivery.
4.6 Personal pickup is not available unless expressly stated otherwise during checkout.
5. Withdrawal from the Purchase Agreement
5.1 Pursuant to § 1829, Paragraphs 1 and 2, of the Civil Code, the Buyer is entitled to withdraw from the Purchase Agreement within fourteen (14) days of the day on which the Buyer, or a third person designated by the Buyer excluding the carrier, takes delivery of the products, or:
• the last product unit in cases in which the Buyer has ordered multiple product units in the same Order that are delivered separately;
• the last item or part of an Order comprising multiple items or parts.
This does not apply in the case specified in Article 5.3 or another case in which withdrawal from the Purchase Agreement is not possible. AMd must be notified of the Buyer’s withdrawal from the Purchase Agreement within the period specified in Article 5.1.
5.2 The Buyer may withdraw from the Purchase Agreement by means of an explicit declaration of withdrawal delivered to AMd, e.g. by letter sent to the address specified in Article 11.12 or by email. For withdrawal from the Purchase Agreement, the Buyer may also use the model withdrawal form appended to these Terms and Conditions or made available on the Website at:AMd_Contract withdrawal form.pdf.
5.3 The Buyer acknowledges that, pursuant to § 1837 of the Civil Code, the Buyer cannot withdraw from the Purchase Agreement in respect of products supplied in sealed packaging which, for health protection or hygiene reasons, are not suitable for return after the Buyer has removed or damaged the hygiene seal or otherwise opened the sealed packaging after delivery.
5.4 AMd is entitled to withdraw from the Purchase Agreement if the products are no longer available and cannot be substituted, in the event of an obvious error in the price of the products on the Website, before the Buyer takes delivery of the products in cases where the Buyer is entitled to withdraw from the Purchase Agreement per the Civil Code, or if the Buyer does not take delivery of the products per Article 4.3 above.
5.5 In the event of withdrawal, the Purchase Agreement is cancelled from the beginning. The Buyer is obliged to return the goods, including all accessories and related documentation, without undue delay and no later than fourteen (14) days after withdrawal from the Purchase Agreement to the return address:
Shipmall s.r.o. (AMD)
Areál Elitex
Vrchlického 323
517 21 Týniště nad Orlicí
Czech Republic
tel.: +420 731 450 500
This deadline is met if the Buyer dispatches the goods before it expires. The Buyer is obliged to include the order number and the full name under which the order was placed in the shipment. The Buyer may also include the withdrawal form or another document relating to the return. The product must be returned unopened, unused, in its original packaging and with the protective hygiene seal intact. For hygiene reasons, products that have been opened, used or whose protective hygiene seal has been broken cannot be returned.
5.6 AMd expressly informs the Buyer that if the Buyer withdraws from the Purchase Agreement, the Buyer will bear all costs associated with returning the goods. AMd may unilaterally set off against the Purchase Price to be refunded to the Buyer any actual costs incurred by AMd in connection with the return of the goods, if permitted by applicable legal regulations.
5.7 In the event of withdrawal from the Purchase Agreement under these Terms and Conditions, AMd will refund the received funds, including delivery costs, to the Buyer without undue delay, no later than fourteen (14) days after withdrawal from the Purchase Agreement, using the same method by which AMd received them from the Buyer, unless otherwise agreed with the Buyer. If the Buyer chose a delivery method other than the least expensive method offered by AMd, AMd will refund delivery costs only in the amount corresponding to the least expensive delivery method offered. If the Buyer withdraws from the Purchase Agreement, AMd is not obliged to refund the received funds before AMd receives the returned goods or before the Buyer sufficiently proves to AMd that the goods have been sent to the return address, whichever occurs first.
5.8 The Buyer is liable to AMd for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with the nature, characteristics and functionality of the goods.
5.9 AMd may unilaterally set off a claim for compensation for damage to the goods against the Buyer’s claim for a refund of the Purchase Price, if permitted by applicable legal regulations.
5.10 If a gift is provided to the Buyer together with the goods, the gift agreement between AMd and the Buyer is concluded with a resolutive condition that if the Purchase Agreement is withdrawn from by either party, the gift agreement becomes ineffective and the Buyer is obliged to return the gift provided together with the goods to AMd.
6. Personal data protection
6.1 The AMd Personal Data Protection Policy, which also covers marketing communications and the use of cookies, is available on the Website at: doplnit odkaz na privacy policy na webu WDD
7. Intellectual property
7.1 AMd is the owner, holder, and licensee of all intellectual property rights on the Website and in any material published on it. Relevant works are protected throughout the world primarily by copyright laws.
7.2 Except as permitted by law, the Buyer must not use copies, either offline or online, of any materials printed or downloaded in any way from the Website, including any text, illustrations, photographs, video or audio sequences, and any graphics, without the explicit consent of AMd. The status of AMd, and that of any identified contributors, as the author of content on the Website must always be acknowledged.
7.3 Individual products offered on the Website are protected by registered designs of AMd.
8. Links
8.1 Where the Website contains links to other sites and resources provided by third parties, such links are provided for informative purposes only. AMd has no control over the contents of such sites and resources.
8.2 Therefore, AMd bears no responsibility for the content of websites linked on the Website. Such links should not be interpreted as an endorsement by AMd of the linked websites. AMd will not be held liable for any damages arising from the Buyer’s use of them.
8.3 It is permissible to link to the Website, i.e. the home page, provided it is done in a way that is legitimate and that does not damage or misuse AMd’s good name. It is prohibited to establish a link in such a way as to suggest any form of association, approval, or endorsement from AMD where none exists. The Website must not be framed or embedded on any other site, nor may a link be created to any part of the Website other than the home page. AMd reserves the right to withdraw linking permission without notice.
9. Limitation of liability
9.1 AMd supplies products for domestic and private use only. If the Buyer uses the products for any commercial, business, or resale purpose, AMd bears no liability for damages incurred by the Buyer.
9.2 AMd does not guarantee that the Website or any content on it will always be available or be uninterrupted. AMd may suspend, withdraw, discontinue, or alter all or any part of the Website without notice. AMd bears no liability whatsoever if, for any reason, the Website is unavailable at any time or for any length of time.
9.3 AMd does not guarantee that the Website or any content on it is free of errors and/or omissions.
9.4 AMd bears no liability for any damages caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect the Buyer’s computer equipment, computer programs, data, or other material resulting from the Buyer’s use of the Website or from the Buyer downloading any of the content on it or on any other website linked to it.
9.5 AMd does not guarantee the Website to be secure or free of bugs and viruses. The Buyer is responsible for configuring their information technology, computer programs, and platform in order to access the Website. The Buyer should use their own virus protection software.
10. E-waste
10.1 AMd offers takeback of electronic equipment, batteries, and accumulators in accordance with applicable legislation. The Buyer may return old electronic equipment, batteries or accumulators at designated collection facilities, or in another manner specified by AMd on the Website.
10.2 The Buyer may also return electronic equipment, e-waste, batteries or accumulators at collection facilities designated in the relevant municipality for the collection of such items.
10.3 The Buyer acknowledges that electronic equipment, electronic waste, batteries and accumulators may not be discarded together with mixed solid waste but must be returned at designated locations.
11. Final Provisions
11.1 Relationships and any disputes arising on the basis of the Purchase Agreement will be governed exclusively by the law of the Czech Republic and decided by the competent courts of the Czech Republic. This does not affect the rights of consumers arising from generally binding legal regulations.
11.2 If any provision of the Terms and Conditions becomes invalid or ineffective, a provision whose meaning most closely resembles it shall apply instead. The invalidity or ineffectiveness of one provision does not affect the validity or effectiveness of the other provisions. Any changes or amendments to the Purchase Agreement or the Terms and Conditions require written form, including electronic form.
11.3 The concluded Purchase Agreement, including the Terms and Conditions and the Complaints Policy, is archived by AMd in electronic form and is not accessible to the Buyer. AMd will send the Buyer confirmation of receipt of the Order with a summary of the Order to the Buyer’s Email. This email will include access to the version of these Terms and Conditions and related legal documents valid at the time of submitting the Order. We recommend saving the confirmation of receipt of the Order and the linked legal documents for future reference.
11.4 AMd is authorised to sell goods and provide services on the basis of a trade licence, and AMd’s activities are not subject to any other authorisation.
11.5 The body for out-of-court settlement of consumer disputes arising from the Purchase Agreement is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz. Out-of-court settlement of a consumer dispute may be initiated at the consumer’s request if the dispute has not been resolved directly with AMd. The request may be submitted no later than one (1) year from the date on which the Buyer first exercised the right that is the subject of the dispute with AMd.
11.6 This does not affect the Buyer’s right to contact the competent supervisory authority or to use out-of-court settlement of a consumer dispute pursuant to Article 11.5 of these Terms and Conditions.
11.7 The Buyer is also entitled to contact a supervisory or state control authority with any complaint. Trade control is carried out within its competence by the relevant Trade Licensing Office. Supervision of the protection of personal data is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority carries out, within the defined scope, supervision over compliance with the Civil Code and the Consumer Protection Act, among other things.
11.8 The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
11.9 AMd is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code.
11.10 The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement may be concluded in the Czech and English languages.
11.11 These Terms and Conditions become effective on: 6 May 2026.
11.12 You can contact AMd as follows:
Address: Anna Marešová designers s.r.o., Kamenická 37, 170 00 Prague 7, Czech Republic
Customer support email: customer@whoopdedoo.cz
Customer service phone: +420 778 065 388
For product returns and exchanges, please use the return address of the Shipmall warehouse specified in these Terms and Conditions or in the instructions sent to the Buyer by email. Claims for defective goods, especially electronic products, must first be submitted by contacting AMd at the customer support email customer@whoopdedoo.cz or by calling the customer service phone +420 778 065 388. AMd will then inform the Buyer of the next steps and any address for sending the defective goods. Personal pickup is not available unless expressly stated otherwise in the order process.
Complaints Policy, Exchanges and Returns
Refunds for returned goods
We will refund the amount paid for your Whoop·de·doo purchase by bank transfer. This is subject to withdrawal from the contract and return of the product in its original, undamaged packaging. The product must be returned unopened, unused, in its original packaging and with the protective hygiene seal intact. For hygiene reasons, we cannot accept goods that have been opened, used or whose protective hygiene seal has been broken. For detailed information, please read our Terms and Conditions. Please send goods for return to:
Shipmall s.r.o. (AMD)
Areál Elitex
Vrchlického 323
517 21 Týniště nad Orlicí
Czech Republic
tel.: +420 731 450 500
Please include the order number and the full name under which the order was placed in the shipment. You may also include the withdrawal form or a short note stating that the goods are being returned. Once received, the shipment will be checked. If the goods are in order, unopened, unused, in their original packaging and with the protective hygiene seal intact, we will refund the purchase price in accordance with the Terms and Conditions.
Product exchange
Whoop·de·doo yes, but not this particular product? An unopened and unused product in its original packaging and with the protective hygiene seal intact may be exchanged for another product. Any difference in price will be settled between us. If it is necessary to pay the difference in price or delivery costs, we will issue an invoice for the outstanding amount. The new goods will be dispatched after the payment has been settled and after the returned product has been checked. Please send goods for exchange to:
Shipmall s.r.o. (AMD)
Areál Elitex
Vrchlického 323
517 21 Týniště nad Orlicí
Czech Republic
tel.: +420 731 450 500
Please include the order number, the full name under which the order was placed, and information about the product for which you would like to exchange the goods. For hygiene reasons, products that have been opened, used or whose protective hygiene seal has been broken cannot be exchanged.
Complaints
It does not happen often, but if your Whoop·de·doo product stops working as it should during the warranty period, please contact us. We will help you submit a complaint in accordance with our Terms and Conditions and Complaints Policy, and we believe that together we will find a suitable solution. Please do not automatically send defective products, especially electronic products, to the Shipmall warehouse address. Please contact us first at:
Email: customer@whoopdedoo.cz
Customer service phone: +420 778 065 388
After receiving your complaint, we will inform you of the next steps and any address to which the defective goods should be sent.
Whoop·de·doo Complaints Policy
1.1 Anna Marešová designers s.r.o., with registered office at Kamenická 746/37, 170 00 Prague 7, Company ID No.: 24210234, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 188943, phone +420 778 065 388, email customer@whoopdedoo.cz (hereinafter “AMd”), issues this Complaints Policy for the Whoop·de·doo online store at https://whoopdedoo.love (hereinafter the “Website”) in accordance with the relevant legal regulations.
This Complaints Policy primarily regulates the conditions under which consumers who purchased goods on the Website (hereinafter the “Buyer”) exercise their rights arising from AMd’s liability for defects in the goods. This Complaints Policy forms an integral part of AMd’s Terms and Conditions.
1.2 The rights and obligations of the Buyer and AMd regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”).
1.3 The Buyer may notify a defect that appears in the goods within two years of receipt. However, if an expiry date is stated on the goods, this period is shortened only until that date. If the Buyer has notified AMd of a defect legitimately, this period does not run for the time during which the Buyer cannot use the goods.
1.4 If a defect appears within twelve (12) months of receipt, it is presumed that the goods were defective already upon receipt, unless the nature of the defect or the goods excludes this. This period does not run for the time during which the Buyer cannot use the goods, if the defect was notified legitimately.
1.5 AMd is liable to the Buyer that the goods are free from defects at the time of receipt. In particular, AMd is liable to the Buyer that the goods correspond to the agreed description, type and quantity, as well as quality, functionality and other agreed characteristics; are suitable for the purpose for which the Buyer requires them and to which AMd agreed; and are delivered with the agreed accessories and instructions for use.
1.6 AMd is liable to the Buyer that, in addition to the agreed characteristics, the goods are suitable for the purpose for which goods of this type are usually used, taking into account the rights of third parties, legal regulations, technical standards or codes of conduct in the sector if there are no technical standards; correspond in quantity, quality and other characteristics, including durability, functionality and safety, to the usual characteristics of goods of the same type that the Buyer can reasonably expect, taking into account public statements made by AMd or another person in the same contractual chain, in particular through advertising or labelling, unless AMd proves that it was not aware of them, that they had been modified at the time of conclusion of the Purchase Agreement in at least a comparable manner to the way they were made, or that they could not have influenced the purchase decision; are delivered with accessories, including packaging and instructions for use, that the Buyer can reasonably expect; and correspond in quality or design to a sample or model provided by AMd to the Buyer before conclusion of the Purchase Agreement.
1.7 Article 1.6 of this Complaints Policy shall not apply if AMd specifically informed the Buyer before conclusion of the Purchase Agreement that a certain characteristic of the goods differs and the Buyer expressly agreed to this when concluding the Purchase Agreement.
1.8 If the goods have a defect, the Buyer may request its removal. At the Buyer’s choice, the Buyer may request delivery of new goods without defect or repair of the goods, unless the chosen method of remedy is impossible or disproportionately costly compared with the other method; this shall be assessed in particular with regard to the significance of the defect, the value the goods would have without the defect, and whether the defect can be removed by the other method without significant difficulty for the Buyer. AMd may refuse to remove the defect if this is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the goods would have without the defect.
1.9 AMd will remove the defect within a reasonable time after it has been notified, so as not to cause the Buyer significant difficulties, taking into account the nature of the goods and the purpose for which the Buyer purchased the goods. AMd will take over the goods for the purpose of removing the defect at its own expense.
1.10 The Buyer may request a reasonable discount or withdraw from the Purchase Agreement if AMd refused to remove the defect or did not remove it in accordance with Article 1.9 of this Complaints Policy; the defect appears repeatedly; the defect constitutes a material breach of the Purchase Agreement; or it is apparent from AMd’s statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulty for the Buyer.
1.11 The Buyer may not withdraw from the Purchase Agreement pursuant to Article 1.10 of this Complaints Policy if the defect in the goods is insignificant; it is presumed that the defect is not insignificant.
1.12 If the Buyer withdraws from the Purchase Agreement pursuant to Article 1.10 of this Complaints Policy, AMd will refund the Purchase Price to the Buyer without undue delay after receiving the goods or after the Buyer proves that the goods have been sent.
1.13 AMd’s liability for defects does not apply to wear and tear of the goods caused by normal use and, in the case of used goods, to wear corresponding to the extent of their previous use.
1.14 The Buyer is also not entitled to rights arising from defective performance if the Buyer caused the defect themselves, in particular in the following ways: the product was used contrary to the instructions for use or operating instructions, or a defect or damage demonstrably arose from improper use, for example operation at an incorrect supply voltage or connection to incorrect electrical voltage sources; the product is mechanically damaged, for example in the case of unauthorised interference with the product; or the defect was caused by unprofessional or careless handling or by using the product for a purpose other than the usual purpose or the purpose determined by the manufacturer.
1.15 The Buyer exercises rights arising from defective performance primarily through the customer support email customer@whoopdedoo.cz with AMd at the address: Anna Marešová designers s.r.o., Kamenická 37, 170 00 Prague 7, Czech Republic. The moment of submission of the complaint, i.e. the moment from which the relevant time limits begin to run, is considered to be the moment when AMd receives the complaint from the Buyer.
1.16 When submitting a complaint, the Buyer is obliged to provide their contact details, order number, a description of the defect and the requested method of resolving the complaint.
1.17 The Buyer should attach a legible original or copy of the proof of purchase to the complained goods, or prove the purchase in another way (see below), and also describe the defect. AMd recommends handing over the complained goods in their original packaging and complete, i.e. including all cables and other accessories.
1.18 The Buyer is obliged to prove the purchase of the goods, in particular by a receipt showing the date of sale, bearing the shop stamp and salesperson’s signature, or by a valid sales document showing the date of purchase of the product proving that the complained goods were purchased from AMd. If any of the conditions set out here are not duly met by the Buyer, the complaint cannot be accepted as justified.
1.19 AMd will handle the complaint, including removal of the defect, and inform the Buyer of this no later than thirty (30) days from its submission, unless otherwise agreed with the Buyer in writing.
1.20 When the complaint is submitted, AMd will issue the Buyer with written confirmation stating the date on which the Buyer submitted the complaint, its content, the method of resolution requested by the Buyer and the Buyer’s contact details for the purpose of providing information on the resolution of the complaint.
1.21 AMd will also issue the Buyer with confirmation of the date and method of resolution of the complaint, including confirmation of any repair carried out and its duration, or a written justification for rejecting the complaint.
1.22 In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred costs of submitting the complaint