Shipping, Payment, Refund and Exchange Policy

We do our best to make your Whoop·de·doo experience exactly as it should be from the very first try. However, if you need to return, exchange or claim a product, we will be happy to help.

Returns

We will refund the purchase price of your Whoop·de·doo product by bank transfer. First, you need to withdraw from the purchase agreement. You may use our withdrawal form.

The product must be returned unopened, unused, in its original packaging and with the protective seal intact. For hygiene reasons, we cannot accept returns of products that have been opened, used or where the protective seal has been broken. For more information, please see our Terms and Conditions.

Please send returned products to:

Shipmall s.r.o. (AMD)
Areál Elitex
Vrchlického 323
517 21 Týniště nad Orlicí
Czech Republic
tel.: +420 731 450 500

Please include the order number and the full name under which the order was placed. You may also include the withdrawal form or a short note stating that the product is being returned.

Once the return is received, the product will be checked. If the product is unopened, unused, in its original packaging and with the protective seal intact, we will refund the purchase price by bank transfer.

Exchanges

Whoop·de·doo yes, but not this particular product? You may exchange any unopened and unused product in its original packaging and with the protective seal intact for a different product. Any difference in price will be settled.

Please send products for exchange to:

Shipmall s.r.o. (AMD)
Areál Elitex
Vrchlického 323
517 21 Týniště nad Orlicí
Czech Republic
tel.: +420 731 450 500

Please include the order number, the full name under which the order was placed, and information about the product you would like to receive in exchange.

If there is a difference in price or additional shipping cost, we will issue an invoice for the remaining amount. The replacement product will be shipped after the payment is settled and after the returned product has been checked.

For hygiene reasons, we cannot exchange products that have been opened, used or where the protective seal has been broken. For more information, please see our Terms and Conditions.

Claims for defective products

It does not happen often, but if your Whoop·de·doo product stops working as it should during the warranty period, please contact us. We will help you make a claim in accordance with our Terms and Conditions and we believe we will find a suitable solution together.

Please do not automatically send defective products, especially electronic products, to the Shipmall warehouse address. Contact us first via our customer support e-mail and we will agree on the next steps with you.

Shipping

We ship our products worldwide within the following shipping zones:

Zone 1 Czech Republic
Zásilkovna collection point delivery: 79 CZK
PPL home delivery: 99 CZK
Estimated delivery time: 2–6 business days.

Zone 2 Slovakia
Packeta SK delivery: 150 CZK / 6 EUR
Estimated delivery time: 2–6 business days.

Zone 3 European Union
Standard delivery to address: 190 CZK / 8 EUR
Estimated delivery time: 3–7 business days.

Zone 4  Ireland, Switzerland, Belgium, Estonia, France, the Netherlands, Ukraine, Luxembourg
Standard delivery to address: 370 CZK / 15 EUR
Estimated delivery time: 2–7 business days.

Zone 5 United Kingdom, Denmark, Sweden, Finland, Norway
Standard delivery to address: 700 CZK / 29 EUR
Estimated delivery time: 5–14 business days.

Zone 6  USA and Rest of the World
Please contact us for an individual shipping quote at whoopdedoo@whoopdedoo.cz

Please note:
For the Vibrator with a personal message, please allow an additional two weeks for production worldwide.

International orders
If you place an order for delivery outside the EU, you may be subject to import duties and taxes. These charges are applied when the delivery reaches the destination and are your responsibility to pay. It is your responsibility to comply with all applicable laws and regulations of the country where the products are delivered.

If you have any questions about shipping or delivery options, please contact us at whoopdedoo@whoopdedoo.cz

Online payments are securely processed via Shopify Payments. Powered by Stripe Payments Europe, Ltd. more info about Shopify payments

Payment Methods
Online payments are processed securely through Shopify Payments. We also accept bank transfers.
We offer the following payment methods:

• Credit and debit cards (Visa, Mastercard, and other supported cards)

• Apple Pay

• Google Pay

• Online bank transfer

• Standard bank transfer

After placing your order, you will be redirected to a secure payment gateway to complete your payment.